Promise End of Life Products
End of Service Life (EOSL)
Promise EOSL Information, indicates that all support, including both standard and extended, will no longer be offered by Promise. Promise EOSL, means that the specific products have reached the end of its useful lifespan and Promise is no longer to provide support including hardware, software, bug fix and security patches. Promise will recommend doing the product refresh to the latest generation of Promise products.
This EOSL page displays the service life of Promise products. Our commitment ensures a minimum service life of 5 years from the last distribution of the product for sale, with the exception of technologically-obsolete products. Nevertheless, if there are no restrictions imposed by the operating system and hardware, we may offer sustained drivers. Drivers and the Utility are backwards compatible.
Please contact us to further assist with replacement parts for products and services.
| Product | Model |
|---|---|
| Pegasus | Pegasus 1 R4/R6/R8 |
| Pegasus | Pegasus2 R4/R6/R8/M4/R2+ |
| Pegasus | Pegasus3 R4/R6/R8 |
| Pegasus | Pegasus3 PC Edition R4/R6/R8 |
| Pegasus | J2/J4 |
| FastTrak | All Models |
| FileCruiser | All Models |
| SANLink | SANLink1 Series |
| SANLink | SANLink2 Series |
| SmartStor | NS-Series/DAS/Zero |
| SuperSwap | All Models |
| SuperTrak | All Models |
| Ultra Trak | All Models |
| Vess RAID/JBOD | 1000-Series |
| Vess RAID/JBOD | R2000/J2000 Series |
| Vess A Series | A2200/A2600 Series |
| Vess A Series | A4600/A4800 |
| VTrak | Ex10/Jx10 Series |
| VTrak | M-Series |
| VTrak | Ex30/Jx30 Series |
| VTrak | A Series |
| VTrak | G Series |
| VTrak | S Series |
| VSKY | All Models |
| Atlas | All Models |
| Apollo | All Models |
*If the product is still under validated extended warranty, Promise will provide hardware repair or replacement service.